At Feblin, we believe in quality products and superior customer service. We follow a simple and transparent return and refund policy to ensure your shopping is safe.
1. Application Timeline
You must apply for a return or exchange within 3 (three) days from the date of product delivery. If 3 days have passed, we regret that we cannot accept any return or refund.
2. Conditions for Returnable Products
Your product must meet the following conditions for a return:
- The product must be unused, undamaged, and in a re-sellable condition.
- The product’s original tags, labels, instructions (if any), and original packaging must be intact.
- Products damaged due to usage or customer negligence will not be accepted for return.
3. Refund Process
After receiving and inspecting your returned product, we will confirm receipt via email or phone and inform you whether your refund has been approved.
- Approval: If the refund is approved, your refund process will commence.
- Timeline: Refunds are generally processed within 5 – 10 working days.
- Method: Your refund will be made through your provided payment method (BKash, Rocket, Nagad or Bank Transfer).
4. Shipping and Delivery Costs
If a wrong or faulty product is supplied by us, Feblin will bear the shipping cost.
If the product is supplied correctly, but the customer changes their mind or orders incorrectly, the responsibility lies with you (the customer).