Here are the answers to the most common questions customers ask about Feblin‘s services:
1. Order and Account Information
Q: How do I track my order?
- A: Once the order is shipped, you will receive an email or SMS with a tracking number. You can use that number in the ‘Order Tracking’ section of our website to check your current order status.
Q: Can I modify or cancel my order?
- A: Yes, you can modify or cancel the order before the product is shipped (within 24 hours). Once the shipping process has begun, order cancellation is not possible.
Q: What should I do if I forget my password?
- A: Go to the ‘My Account’ page and click on the ‘Forgot Password’ option. A link to reset your password will be sent to your registered email address.
2. Delivery and Shipping Information
Q: How long does delivery usually take?
- Across Bangladesh: 2–5 working days.
Q: What is the delivery charge?
- Across Bangladesh: 120 BDT.
Q: Is Cash on Delivery (COD) available?
- Yes, Cash on Delivery (pay upon receiving the product) facility is available nationwide.
3. Payment Information
Q: What payment methods do you accept?
- A: We accept the following payment methods:
- Cash on Delivery (COD).
- Online Payment (BKash, Rocket, Nagad, Bank Transfer).
4. Returns and Refunds Information
Q: How do I return a product?
- A: You can apply for a return within 3 (three) days from the date of product delivery. Please see our Return & Refund Policy page for detailed information.
Q: How long does it take to get a refund?
- A: Refunds are generally processed within 5 to 10 working days through your payment method.
Contact
If you have any questions not listed above, please contact us through our Contact Us page.